AI and human agents. One workflow.
Every system.
OpenMethods is the real-time context and execution layer that brings enterprise workflows, permitted actions, and system context to both AI and human agents without replacing your existing infrastructure.
The challenge
8+ apps.
Zero shared context.
Agents toggle between disconnected systems on every interaction, losing time and context with each switch.
The solution
1 surface.
200+ systems, live.
Context from every connected system assembled at interaction start. Permitted actions surfaced, nothing retained.
Trusted by enterprise organizations industrywide spanning the globe
The secure orchestration and experience layer.
A unified virtual data layer across CCaaS, CRM, and line-of-business applications, enabling AI and human agents to complete end-to-end workflows without replacing underlying infrastructure.
Enterprise Connectivity
Integrates ticketing platforms, CRMs, knowledge bases, and core systems to drive outcomes. 200+ pre-built connectors across the enterprise ecosystem.
Secure Context Ingestion
Surfaces relevant context in the system of engagement in real time without replicating data from its system of record. Governance at every step.
Powerful Workflows
Visual, AI-driven orchestration layer for rapidly building and deploying governed workflows for both AI bots and human agents at the speed of your ideas.
Decades of production experience.
Founded in 2010, OpenMethods has spent over a decade solving the hardest integration problems in enterprise customer service. The platform exists because existing approaches force agents to navigate too many systems at once.
Established SaaS Partner
Founded in 2010, OpenMethods acts as the orchestration layer connecting CCaaS, CRM, UCaaS, AI, and enterprise applications. Over a decade of production integration in mission-critical environments.
Real-Time Execution
Delivers pre-built integrations and workflow orchestration, giving both AI agents and human agents secure, real-time context to complete tasks across legacy systems, with no rip-and-replace.
Preserves Your Stack
Enables enterprises to transform customer conversations into business outcomes without costly system replacement projects. Your systems of record remain authoritative. We bring them to the agent.
connecting agents to enterprise workflows
Average ROI per client
Customer Engagement Time Saved Annualy
Time to Value
The critical layer for enterprise AI.
Critical Layer in Agentic AI
Occupies the essential connection between front-end agents and enterprise systems. Plug-and-play modularity and a future-proof design that shields your stack from AI model vendor lock-in.
Tech Stack Investment Multiplier
Amplifies existing CCaaS, CRM, and UCaaS investments by aggregating siloed data into a consolidated, real-time view that drives intelligent automation without displacement or retooling costs.
Enterprise-Grade Architecture
Multi-tenant cloud infrastructure, ISO 27001:2022 certification, automated deployments, and 99.999% uptime. Six awarded and pending patents protecting foundational execution innovations.
Blue-Chip Client Base
Trusted by global brands across retail, manufacturing, technology, telecommunications, and logistics, with a 5.7-year average customer tenure demonstrating compounding value.
See what one workflow could change.
Bring us your customer journey, systems, and operational priorities. We'll show you how OpenMethods could connect the experience.