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Enterprise Integrations

If you run it,
Experience Cloud connects it.

A plethora of event-driven integrations across CRM, CCaaS, ERP, identity, and operational systems without persisting data outside your security boundary.

Enterprise integrations

Systems stay authoritative

Nothing is replaced. Step through what the workflow reads, does, and writes back.

01
Systems

Your applications stay where they are.

CRM, order, billing, service, and identity systems keep their own authority.

200+

Pre-built connectors

Event-driven, production-ready

80%

Less integration maintenance

vs. middleware-heavy stacks

0

Data duplicated or persisted

Context assembled live, then discarded

Days

Time to value

Pre-built connectors accelerate deployment

Event-driven

Integrations fire on real-time events: a call starts, a ticket is created, an order changes state. No polling. No lag.

Zero data persistence

Context is assembled from source systems in real time and discarded after use. Nothing is persisted, replicated, or stored in transit.

Works with your existing stack

No replacement required. Your CRM, CCaaS, and ERP stay as systems of record. Experience Cloud bridges them; it does not displace them.

200+ connectors, organized by category.

Incorporate business context in your workflow.

CRM & Service

ZendeskHubSpotFreshserviceFreshdeskNetSuite

CCaaS & Voice

NICE CXoneFive9Cisco

ERP & Finance

SAPSAP SuccessFactorsNetSuite

Identity & Security

OktaAuth0

Commerce & Billing

ShopifyStripeChargebeeBigCommerce

AI & Analytics

OpenAITableauDatabricksSnowflakeCognigySierraCrestaDecagon

Productivity & Cloud

Atlassian / JiraConfluenceClickUp

HR & Workforce

ADP

Marketing & Data

HubSpot MarketingMailchimpSegment

Don't see your system?

We build custom connectors for enterprise environments. Talk to us.

The difference

One experience. For every agent. Every system.

Without Experience Cloud
  • ✕Multiple open applications, so agents context-switch constantly
  • ✕Repeated authentication across systems
  • ✕Manual context reconstruction after every handoff
  • ✕Inconsistent execution depending on which agent handles the case
  • ✕Write-back is a separate manual step, so errors and omissions accumulate
  • ✕No single audit record across the interaction
With Experience Cloud
  • ✓Contextual information assembled inside the working environment
  • ✓Identity verified once, then carried through every step
  • ✓Workflow state and context survive every handoff intact
  • ✓Governed execution: every agent follows the same resolution path
  • ✓Write-back happens automatically to every connected system
  • ✓One audit record: attributed, complete, reviewable
Universal integration pattern

Every integration follows the same five-step model

Click any step to see what it does.

Trigger: An event starts the workflow: call answered, ticket created, AI agent requests assistance, case updated.

How it starts

Start with the workflow, then validate the connections.

Integration scope is an outcome of the workflow you want, not a shopping list of systems.

01

Identify the agent experience

02

Map the systems involved

03

Define the context required

04

Identify triggers and conditions

05

Define permitted actions

06

Confirm APIs, versions, auth, deployment

07

Define security and governance controls

08

Prototype and validate the workflow

09

Plan production deployment and monitoring

Connect your stack. Deploy in days.

Pre-built connectors mean no custom integration work. Your systems stay authoritative. Experience Cloud bridges them.