Live enterprise context, assembled the moment it is needed.
OpenConnect retrieves exactly the customer, account, order, and entitlement data a workflow step requires, from the systems that own it, and hands it to the AI or human agent doing the work. No second copy of your regulated data.
From event to a ready agent
The interaction arrives and the workspace is already prepared. Step through what travels with it.
The interaction event arrives.
A call, chat, or messaging session starts in the contact center platform.
Instant Impact
Context arrives before the question
Identity, account, and transaction state are present at the first second of the interaction.
No new regulated datastore
Assembly at request time removes the staleness, duplication, and access-control sprawl of replication.
Reusable across every surface
The same context contract serves voice, chat, messaging, and AI agents.
Before OpenConnect, with OpenConnect
Before OpenMethods
Data replicated into a lake or index to make it reachable
Point integrations rebuilt per channel and per AI initiative
Access control duplicated outside the system of record
Screen pops that show a fixed record view regardless of the task
With OpenMethods
Context retrieved from source systems at the moment of use
One context contract shared by every engagement surface
Access control enforced where the data lives, scoped per step
Context shaped by the workflow step, not by a static template
You call it a screen pop. We call it secure context.
A traditional screen pop is no longer enough.
A customer asks about an order. OpenConnect verifies identity against the identity provider, retrieves the order and carrier state, joins the billing position, and hands a scoped context object to the workflow, before the agent finishes reading the request.
Do you have a contact center
platform you want to integrate?
Integration with voice, telephony, ACD, or contact center platforms, enabling you to bring context and information directly into the CRM from multiple sources, with no connection limits!