OpenMethods' Customer Care
Our team strives to help our clients realize the value of OpenMethods' solutions in creating world-class customer and agent experiences for leading contact centers.
To submit a ticket, please log in below or call 310-579-4800.
Product Feedback and Ideas
Let us know what you would like to see from OpenMethods that you're not seeing today!
Included with every subscription
Platform
Production Environment
Staging Environment
Shared Environment
Availability
Hours of operation
9:00-24:00 CST, M-F
Wellness Review
Consultant-led Value Realization Workshops
Feature and Usage Review
Quarterly
Everything in Standard Support, plus:
For those clients looking for priority response and a dedicated customer support account manager, we offer Premium Support. See below for what's included.
Ticket Prioritization
Premium Support includes all Standard Support features while adding priority handling ahead of Standard Support requests.
Support Coverage
Our Premium package provides expanded 24/7 support coverage for urgent and business-impacting issues.
Assigned Account Resource
In addition to enhanced prioritization, you'll have greater access to our CX experts. You'll be assigned a dedicated Customer Success Manager who provides Monthly Business Reviews to assist with your initiatives, review open tickets, and gather feedback on the product roadmap.
Training
Premium Support includes annual access to implementation-specific training related to new versions and feature enhancements, plus live training and all associated documentation, to help you and your customers get the maximum return on your investment.
Need help, or want to learn about Premium Support?
Log a ticket through the Client Care Portal, or talk to our team about priority response, dedicated account support, and training.