Build the resolution path once. Let every AI and human agent execute it correctly.
Design governed workflows that pull live context, guide decisions, and complete actions across enterprise systems, with policy, approvals, and audit built into the definition rather than bolted on afterwards.
One definition, executed consistently
No duplicate automation stack
The workflow an AI agent runs is the workflow a human agent resumes. Escalation is a change of operator, not a translation.
Policy enforced at execution
Approvals, thresholds, and segregation of duties are evaluated before an option is offered, not after an action is taken.
Reviewable, versioned artifacts
Risk and security review a workflow definition instead of a prompt, and re-approve it when it changes.
Before, and with the Workflow Accelerator
Before OpenMethods
Procedures live in wikis, macros, and agent memory
AI automation rebuilds the same logic in a separate tool
Thresholds enforced by supervisor review after the fact
No reliable evidence of how a resolution was reached
With OpenMethods
Procedures are executable, versioned workflow definitions
AI and human agents invoke the same definition
Thresholds and approvals evaluated inside the run
Every run produces an audit record with the workflow version
A plan change, start to finish
Intent captured
Contract state and eligibility retrieved.
Rules filter
Business rules filter the plans this customer may move to.
Pricing calculated
Pricing impact calculated and presented for confirmation.
Updates committed
Provisioning, billing, and CRM updates committed in order.
Run recorded
Confirmation sent; run recorded with the workflow version.
Bring us one workflow your agents cannot complete today.
In a tailored demo, we'll map the systems, context, decisions, and actions required to turn it into a repeatable outcome.