The operations system
every agent runs on.
A foundational layer giving AI and human agents real-time access to data, apps, and workflows that convert conversations into outcomes without replacing the infrastructure you already run.
Conversation surfaces
Where the work begins
Experience Cloud
The operating layer
Systems of record
Preserved, not replaced
When AI initiatives fail, it's not always the AI model's fault.
AI agents are having conversations but not converting them to outcomes. That's because AI agents don't have access to the right credentials, integrations, and governance. Human agents navigate 5-20 systems per conversation. OpenMethods provides the missing operating layer that lets AI agents do the same.
of companies abandoned AI initiatives in 2025
of AI pilots fail to achieve P&L impact
enterprise systems touched per customer interaction
Three components create one operating layer
Experience Cloud sits alongside existing CRMs, CCaaS platforms, and AI agents, connecting them so engagement delivers outcomes. No rip-and-replace. No data movement.
Three things only OpenMethods Experience Cloud does
Unified AI + human execution
The same workflows, orchestration layer, and enterprise system access serve both AI and human agents. Handoff between AI and human agents is effortless: context, state, and governance carry across seamlessly.
Virtualized enterprise context
Executes against live systems without duplicating or persisting data. Context is assembled at engagement time, from the systems that own it. Governance stays in place and source systems remain authoritative.
Agent-agnostic, engagement-native
Works with Sierra, Cognigy, Cresta, Decagon, in-house builds, and any human workforce model. Experience Cloud is compatible with every AI strategy because it connects to agents instead of trying to entirely replace them.
The same workflows for AI and human agents
Experience Cloud assembles context live, executes against source systems, and enables handoffs between AI and human agents on a single operating layer. The conversation never loses its history.
AI agent
Pre-handle
Assembled context across 5 systems, drafted resolution paths
Experience Cloud
Handoff
Same workflow and context passed to human, deadline flagged
Human + AI
Execute
Resolution committed back to source systems in real time
Secure, compliant, and enterprise-ready.
Built to meet enterprise governance, security, and residency requirements. OpenMethods is fully encrypted and never retains your data or uses it for training purposes.
ISO 27001 Certified
Audited information-security management, verified annually.
Zero Data Retention
Context assembled live and discarded. Source systems remain the source of truth.
No Training on Your Data
Customer data never used to train any models. Fully encrypted in transit and at rest.
Connect everything. Surrender nothing.
Identity, context, and permitted actions are enforced at every step, not assumed at login and forgotten. The agent sees exactly what the policy and workflow allow.
The customer is verified before anything is shared.
Identity is established to the required assurance level for the interaction type and channel. Access follows from verification, not from assumption.
How an interaction becomes an outcome
Each interaction begins through the existing channels your company already uses. Voice, chat, email, and cases are all compatible with OpenMethods.
Don't send agents to the systems. Bring the systems to the agent.
Hover any element to see what it contributes.
From conversation to context to outcome.
Book a working session and we'll show you how OpenMethods would work with your actual systems and workflows.